Privacy Policy

Effective Date: October 20, 2025
Website: www.furie.ai
Company: Furie.ai, Inc. (“Furie,” “we,” “our,” or “us”)

1. Introduction

Furie.ai provides AI-powered chat, live-agent, and automation tools designed to enhance digital customer engagement. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our products, or interact with us.

By accessing or using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use.

2. Information We Collect

We collect information in several ways, including:

a. Information You Provide

• Account details: Name, email address, company, password, and billing information.
• Communications: When you contact us via chat, email, or forms, we collect your message content.
• Chatbot usage: Conversations initiated via our Furie™ platform (for example, live chat, AI chatbots, or demo forms).
• Support requests and feedback: Any information voluntarily provided for troubleshooting or improvement.

b. Information Collected Automatically

• Device and usage data: IP address, browser type, operating system, referring URLs, and timestamps.
• Cookies and tracking technologies: We use cookies and analytics tools (like Google Analytics) to improve user experience, personalize content, and monitor performance.
• Session logs: Technical data to ensure uptime, security, and feature performance.

c. Information from Third Parties

We may receive data from:

• CRM and marketing partners (e.g., HubSpot, LinkedIn Ads, Meta).
• Integrated services such as Zapier, n8n, or Pusher if you authorize connections.
• Public or business directories to enrich lead or contact data.

3. How We Use Your Information

We use the collected data to:

• Operate, maintain, and improve our website and services.
• Authenticate users and secure accounts.
• Provide AI chat services and live agent assistance.
• Process payments, subscriptions, and invoices.
• Communicate with users (e.g., support responses, updates, newsletters).
• Analyze usage patterns and enhance product functionality.
• Comply with legal obligations and enforce our Terms of Service.

We do not sell personal information.

4. Legal Basis for Processing (for EEA Users)

Under the GDPR, we process personal data under the following bases:

• Consent: When you provide explicit consent (e.g., newsletter sign-up).
• Contract: When data processing is necessary to perform a contract or provide requested services.
• Legal obligation: To comply with applicable laws or regulations.
• Legitimate interest: To enhance user experience and ensure security.

5. Sharing and Disclosure

We may share information only with:

• Service providers: Hosting, analytics, payment processing, and communication tools under confidentiality agreements.
• Business transfers: In case of merger, sale, or acquisition.
• Legal compliance: When required by law or government request.

We do not share data with third parties for advertising resale.

6. Data Retention

We retain data only as long as necessary for the purposes described above or as required by law. Users may request deletion of data at any time by contacting privacy@furie.ai.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access and obtain a copy of your personal data.
• Correct inaccurate or incomplete information.
• Request deletion (“right to be forgotten”).
• Object to or restrict certain processing activities.
• Withdraw consent at any time.

Requests may be sent to privacy@furie.ai. We may verify your identity before processing your request.

8. Cookies and Tracking

We use cookies to improve performance and analyze traffic. You may control cookies through your browser settings. Note that disabling cookies may limit some features.

9. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including encryption, access control, and secure hosting. However, no method of transmission is 100% secure, and we cannot guarantee absolute protection.

10. International Transfers

Your data may be transferred to servers in the United States or other countries. We ensure appropriate safeguards are in place consistent with applicable privacy laws.

11. Children’s Privacy

Furie.ai does not knowingly collect information from individuals under the age of 16. If you believe we have collected data from a minor, contact us immediately for removal.

Furie.ai SMS Messaging Opt-In Disclosure

How Users Opt In
Users opt in to receive SMS messages from Furie.ai by sending a text message to our toll-free support number.
By initiating a text message conversation, the user provides express consent to receive conversational messages related to customer support.

What Messages Are Sent
Customer support responses
Account or service assistance
No marketing or promotional messages

Opt-Out Instructions
Users can opt out at any time by replying STOP. They may reply HELP for assistance.

Message Frequency
Message frequency varies based on user interaction.

Data Privacy
We do not sell or share phone numbers. Messages are used only to provide support.

12. Changes to This Policy

We may update this Privacy Policy periodically. The “Effective Date” above reflects the latest version. Continued use of our site after changes means you accept the updated terms.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Furie.ai, Inc.
Email: privacy@furie.ai
Website: www.furie.ai