Skip the complex AI workflow builders and stop patching together disjointed voice, chat, and ticketing tools. Unlike the heavy, bloated setups of Amazon Connect or Intercom, Aivagenta™ gives you an out-of-the-box, enterprise-grade omnichannel contact center. Featuring WaiPoint Harbor ServiceDeck™, SkyBase CRM™, and the WingMate™ AI Suite—all running instantly with zero coding required!
Get a powerful communications solution running in minutes with minimal setup. Capture leads, answer customer questions 24/7, and manage all your messages in one place without needing to hire extra staff.
Increase conversion with proactive web engagements, live active prospecting, and personalized CTAs. Attribute outcomes to campaigns with end-to-end data tracking.
Deflect repetitive contacts, lower Average Handle Time (AHT) through reply guidance, and drive CSAT scores up with faster, consistent, and on-brand responses.
Route smarter with bot triage, sentiment flags, and packaged session context. Automatically coach agents and provide immediate response drafts to shorten handle time.
Stop patching tools together. Deploy in a day with zero-risk pilots and rapid time-to-value. Sleep easy with SSL encryption, secure data handling, and strict role-based access.
Accelerate onboarding and drive consistency with real-time coaching suggestions, tone/compliance checks, and AI-powered QA scoring based on unlimited searchable chat histories.
Seamlessly integrate Aivagenta™ with the tools you already use, automating workflows and enriching customer data.
Stop paying developers to patch together disjointed AI voice tools and bot-builders. Aivagenta replaces the heavy complexity of Amazon Connect and Intercom with an instant, all-in-one ecosystem. A single tag works on WordPress, Wix, Squarespace, or any custom site.
Proactive prompts drive form fills, bookings, and sales—backed by journey-aware recommendations.
Answer instantly on web and messaging—capture leads, resolve FAQs, and hand off seamlessly when needed.
Define what’s safe to say and when to escalate. Keep messaging compliant and consistent.
Deflect repetitive contacts and reduce AHT with reply suggestions and packaged context.
See top intents, deflection rate, CSAT signals, and path to conversion—all in one place.
Integrates easily with thousands of applications such as Salesforce, Hubspot, Mailchimp, Pipedrive, Zoho CRM, and so much more! Have an application you use and want to now if we connect to it? Just ask. The likely answer is "Yes!"
Aivagenta™ talks with your customers where they're at on
Facebook Messenger
WhatsApp
SMS
Google
and beyond!
Identify high-intent visitors in real time. See heat ratings, activity timelines,
and get packaged information (pages viewed, time on page, declared intent) so agents can jump in with context and close faster.
Auto-score visitor intent based on behavior and content engagement.
Understand the journey in seconds: last pages, recency, referrer, device.
One-click summaries populate suggested replies and next-best actions.
Greets visitors, answers instantly, triages by intent, and nudges to next best action.
Reply suggestions, reply coaching, and packaged context and chat histories help agents resolve faster.
Ditch the complicated bot builders. Our AI automatically learns from your website and Auto-Syncs knowledge instantly.
Track deflection, AHT, intents, and so much more.
Full transcripts for QA, training, and journey analytics.
Fire links or actions when visitors type “lost,” “pricing,” “book,” “status,” and more.
Web, social, and messaging—unified.
Answer via Search and Maps, or route to your preferred channels.
Automated answers and live handoff in Messenger.
Serve your customers where they already chat.
*Additional Messaging Channels Available.
Real-time coaching, journey context, and one-tap bot→human handoff—so agents resolve more, faster.
No lost history. Agents see the full bot conversation and website journey.
Escalate proactively when frustration or urgency is detected.
Context-aware drafts that match your brand voice, policies, playbooks, and intent.
Real-time prompts: shorten, soften, clarify, or add a link—before the message is sent.
Unlimited, searchable logs for coaching, audits, and continuous improvement.
It’s a fair question. Most companies charge for what we give away. Here is our honest business model and why we do it.
We believe every business owner deserves to see who is on their website. You shouldn't have to pay a monthly tax just to know a customer is looking at your pricing page. That’s why Live Prospecting, Heat Scoring, and Manual Chat are free forever. We want you to win first.
We keep the lights on by charging for automation and scale. When you're ready to let the AI handle 1,000 chats at once (Omnichannel), coach your agents live (WingMate™), or engage visitors automatically (Proactive Messaging), we have paid plans for that.
We do not sell your data. We do not show ads in your chat widget. We do not brand your widget with "Powered by Aivagenta™" unless you want us to. You own your customer relationships 100%.
No credit card required to start.
Try the chat on the lower right or schedule a walkthrough to see Aivagenta™ in action.
Start FreeWe’ll review your web engagement analytics and contact-center flows and send back concrete opportunities to reduce volume & AHT, increase conversion, and level-up agent coaching. We'll provide a concrete prediction of how much you could save with Aivagenta™.
Please tell us how many front desk staff or agents you currently have.
We reply within one business day.
Pick a time that works for you. We’ll tailor the demo to your site, goals, and support stack.
Your timezone is detected automatically. No downloads needed.
Aivagenta™ is an AI-powered omnichannel communications, leads, CRM, and service ticket platform designed to enhance your website's and organization's engagement, sales and support capabilities. It acts as a 24/7 digital assistant that converts visitors into customers, answers questions instantly, and provides your human agents with powerful tools like real-time reply suggestions and live visitor prospecting. Unlike complex platforms like Amazon Connect or Intercom, or DIY AI bot builders where you have to patch together disjointed voice and chat tools, Aivagenta is fully baked and ready to launch in minutes.
It's incredibly simple! Installation requires adding just one line of code (a script tag) to your website's HTML. It works with virtually any platform, including WordPress, Shopify, Wix, Squarespace, and custom-built sites. You can be up and running in minutes, with no complex development required. Concierge installation assistance is available for free to all customers.
Upon installation, Aivagenta™ uses your website to collect information about your business. You can further equip Aivagenta™ by providing it with your business information through our easy-to-use Knowledge & FAQ Portal. You can add data, question-and-answers, and define key business details like hours, policies, and services. Depending upon the tier you purchase, Aivagenta™ also has situational awareness cues that you can set (unlimited) and keyword triggers. The AI uses this "source of truth" to provide accurate, consistent answers and will escalate to a human agent for anything it doesn't know.
Yes. At no charge, you can change the colors and upload your logo to ensure the Aiva™ assistant seamlessly integrates with your website's design and brand identity.
This powerful feature gives your sales and support teams real-time visibility into who is on your website. It provides a "heat rating" to identify high-intent visitors, shows their activity timeline (pages viewed, time on site), and packages this context so either the AI or your agents (or both) can proactively engage with the most promising leads with full understanding of their journey so far.
The handoff is seamless. When a visitor needs to speak with a person, Aivagenta™ can trigger an alert in your Agent Dashboard. The agent can pop in and watch conversations between the bot and visitors happening live, and can see the full conversation history, along with their website journey context, so they can jump in without asking repetitive questions. Our Aivagenta™ WingMate service provides suggested messages to your agents based on visitor browsing history, page content, chat history, and more!
Yes. Aivagenta™ is built to connect with the tools you already use, however it serves as a complete one-stop-shop contact center in a box. We offer easy integrations with thousands of popular applications, including Salesforce, HubSpot, Mailchimp, Zoho CRM, and many more, allowing you to sync lead data and streamline your workflows automatically.
Absolutely. We prioritize security at every level. All communications are protected with SSL encryption, and our platform is built with secure data handling and role-based access controls to ensure your information and your customers' privacy are always protected.
We understand that your traffic can fluctuate. That's why we offer unlimited service AT NO COST! However, we reserve the right to request you switch to an Enterprise plan for any business unit that experiences unusually high volumes.
We offer comprehensive support to all our clients. This includes live chat and email support. Our aim is to answer any questions right away, and we are available 24/7 for your questions. Our goal is to ensure you get the most value out of Aivagenta™, and we're here to help you every step of the way!
Pilot quickly and prove value before you scale. No credit card required.
Proactive, on-page help that converts and deflects.
Works everywhere your customers do.
No wait times, no lost leads.
Central source of truth for consistent answers.
Serve global audiences with ease.
One script tag. Enterprise rollout ready.
Guide users to the next best action automatically.
Track impact across intents, pages, and campaigns.
Searchable transcripts for QA and training.
Heat ratings, journey timelines, and packaged context for agents to act immediately.
Trigger actions on keywords or intents (“agent,” “pricing,” “book,” “status”).
Codify how the AI should respond by situation for governance and consistency.
Human-like voice that is virtually indistinguishable from actual human agents.
Customize with your logo, agent images, colors, and more.
Escalate in real time on web, Messenger, WhatsApp®, or SMS.
Unified inbox with session list, tabs, context, and tools.
Instant delivery between agents and customers.
One-click drafts grounded in conversation history.
“Shorten,” “clarify,” “soften tone,” and compliance nudge buttons while typing.
Optional review step for tone, clarity, and accuracy before sending.
End chats, view history, and switch among live sessions.
Ensure agents never miss a waiting visitor or new message.